FAQ

Liquor: 

The Diamond Event Center is a host liquor facility. 

All alcohol is provided by the host of the event. 

This allows our clients to save on their total bar expenses.

Smoking: 

The Diamond Event Center is a non-smoking facility.

Ashtrays are provided outside of the building.

Contracts: 

To reserve a Ballroom, a signed contract and retainer is required.

A signed contact assures you of the date, room and prices printed therein.

Please call for an appointment.

Retainers and Payments: 

To determine the total cost of your event: add your meal package plus any enhancements together and multiply that sum by your number of guests. Take that total and multiply by 26.75% {20 % admin fee and 6.75% sales tax} for your grand total.

Retainers are non-refundable. 

Initial retainer is $800 for either the Marquise or Emerald Ballrooms, $1200 for the Grand Marquise Ballroom, $250 for the Princess Ballroom. 

A second retainer of $800 per ballroom is due 90 days after initial deposit.

A third retainer of $800 per ballroom is due 90 days prior to your event date.

An appointment to review and set your event's details is required a minimum of two weeks before your event. This appointment is required to finalize your menu, details, final count and payment in full. Payments may be made by cash, check, money order or credit card. If any additional charges are incurred after the balance is paid, you will be re-billed. Our staff will give you a reminder call about a month before this meeting to set the appointment.

Administration Fee vs Gratuity: 

An admin fee is an industry standard fee that covers our administrative and labor costs. Rather than charging individually or hourly for the services of our office staff, event manager, chefs, servers, dishwashers, set-up team, etc. a service charge is applied to cover these expenses.

Gratuity is a voluntary payment from the client to the staff. If you feel that the staff has provided you and your guests with exceptional service, please feel free to tip them. We do ask that the gratuity be given to the Event Manager so that it may be equitably distributed to the staff.

Hours of Usage: 

Catering available 24 hours a day. Dinner packages include, Free, 5 hours use of the ballroom. Other package usage time may vary. Additional time is available to purchase.

Security: 

Security is necessary for most events. Cost of Security is included in packages.

Capacities: 

Marquise Ballroom: Saturday minimum 110, Non Saturday 80, Room Maximum 200

Emerald Ballroom: Saturday minimum 110, Non Saturday 80, Room Maximum 220

Princess Ballroom: Saturday minimum 35, Non Saturday 25, Room Maximum 60

Grand Marquise Ballroom: Saturday minimum 240, Non Saturday 200, Room Maximum 450

Chapel: 120 guests

Menus and Food:

All menus are required to be finalized a minimum of two weeks before your event. Our insurance will not allow any food remaining after serving to be sent home. Any leftover food is offered to your guests for seconds. Once serving is finished any food deemed safe will be packaged, chilled and donated to the Brunswick Food Pantry, who upon receipt accepts all liability for the food.

Food Tasting: 

A food tasting can be arranged two different ways, first on a carryout basis. 

This allows you to pick up one complete, complimentary meal from the current day's menu for you and your decision making team to sample at your convenience. 

The second option is to enjoy a food tasting at the Diamond Event Center, where you will be presented with one complete complimentary meal from the current day's menu for you and your decision making team to sample.

Additional meals are available for $10.00. Please call to inquire about current menu availability and to set your appointment.

Cakes: 

Outside vendors are permitted to supply your cake at the Diamond Event Center. At this time we are not supplying decorated cakes. We gladly cut and box your cake at no additional charge. Cakes may also be served to all of your guests, with china plates and stainless steel forks for a fee of $45.00 per 100 servings.

Decorating: 

The Diamond Event Center’s ballrooms have been designed to enhance and coordinate with the many colors and styles that our clients choose to incorporate with their event theme. We welcome and encourage the addition of centerpieces, table top decorations and free standing balloon displays. Tacks, tape, staples and nails are not permitted. If you have a special decorating need please check with your sales consultant. The use of confetti is allowed, but an additional cleaning fee of $100 will apply. Candles of any kind (centerpiece or favors) must be pre-approved by management. Open flame and fresh rose petals are prohibited. 

End of the Event: 

All items brought in by the client must be taken out of the Event Center at the end of the event. Any décor items not taken will be donated, discarded or put into our stock for use by future clients. Alcohol and kegs must be removed at the end of the event also.

Coat Room:

Available as self-serve or staffed (for tips). Ask your sales consultant for details. The Diamond Event Center is not responsible for coats, wraps and other items that are left unattended.

Hotels:

Best Western Plus Strongsville

15471 Royalton Road, Strongsville, Ohio 44136

(440) 238-8800

Comfort Suites

1464 Town Center Blvd, Brunswick, OH 44212

(855) 239-9300

Quality Inn 

1435 South Carpenter Road, Brunswick, Ohio 44212

330-273-1112

Other Events:

Please see our website, www.DiamondEventCenter.com for information on any of the following types of events: Bridal or Baby Showers, Rehearsal Dinners, Breakfasts, Luncheons, Corporate Events, Picnics, Clam Bakes, Birthday, Anniversary and Retirement Parties, Bereavement Packages. All of the above available at our location or yours.